FAQ

Can I Proof My Order?

We consider the proofing process crucial. That's why we send digital proof with every personalized order. This step is designed to confirm that your order is perfect before it's made and shipped, ensuring your satisfaction and minimizing the chances of any errors. The proof will be sent to the email you provided at checkout. We highly recommend adding a phone number for questions about your orders.

Local Pickup

Local orders in Lafayette, LA can be picked up at the UPS Store #1729, 4400 Ambassador Caffery, Suite A (next to Albertson's). 

Shipping

We ship most orders in 7 days or less. 

Free Shipping

We offer free shipping on orders over $35

Caring for your linens

Washing

It is preferable to spot clean embroidered linen. If you need to wash them, please use a gentle cycle in cold water with a mild detergent. Avoid bleach and the dryer; lay them flat to dry while gently pressing the napkin into shape. 

Ironing

For best results, lay your napkin/towel/sash on a terry cloth towel with the back of the embroidery face up. The towel will help prevent puckering and flattening of the polyester embroidery threads and prevent the front threads from losing their dimension. For a crisper look, you can use spray starch. On the linen setting, carefully iron on the reverse side of the napkin while still damp, trying to avoid direct heat on the polyester threads. If you need to iron directly over the threads, please use a pressing cloth or any other lightweight cloth to cover the threads.

Remember to avoid bleach for long-lasting color and durability.